Everything you need to know when starting your career with Chase International.
Align With the Power of an Iconic Brand
Company Profile
Founded in 1986, Chase International has developed a strong reputation as the "leader in luxury real estate." The company has a proven track record throughout the region and sets the standard for real estate in all price ranges. Chase International is one of the nation's most successful independent real estate firms specializing in unique and distinctive luxury properties in the Tahoe/Reno/Sacramento/Vegas regions. We are proud to have sold over $7 billion in 3 years, brokering 8,400+ transaction sides. With more than 350 highly qualified professional REALTORS�® and 14 real estate locations, we are committed to our clients' success. Chase has the most knowledgeable agents with the experience and connections to serve your needs.
One Company, One Heart is more than just a slogan. It is our credo, our way of life.
One company. One heart. One philosophy.
HEART. It's what sets Chase International apart from the rest of the real estate pack. We are a company motivated by our clients' success. It means finding just the right house you can call home. It means connecting you with the best movers, painters, interior designers and introducing you to the communities we serve. It means loving every inch of your home and selling it for the highest price in the shortest time. Whatever it takes, we're here for you. Some would call this kind of service over-the-top. At Chase, we call it heart. And when you have it, everything else takes care of itself.
The Chase Way
Simple steps to providing world-class exceptional customer service.
The Heart Connection makes all the Difference. Make a positive and lasting difference with every interaction.
STEP 1:
Begin every single interaction with a personalized and super warm welcome.
Example: If welcoming someone who arrives at the office stand up, extend your hand and thank them for coming in today. Introduce yourself and ask for their name. Immediately offer them refreshments using their name and follow-up with asking what you can do for them today.
STEP 2:
When meeting with clients warmly ask open-ended questions to fully learn and understand all of their needs and values. Take note of what's most important to them and use that to guide what you do next.
STEP 3:
Based on their needs and values present a solution that includes actionable items both they and you can do right now.
STEP 4:
Listen fully and resolve issues or concerns. Acknowledge any doubts, concerns, or hesitations that they have and offer solutions or clarification.
STEP 5:
End every interaction with a warm farewell and an open invitation to return.
Always share your stories of success with your broker.
First things first
1. Schedule required courses
As a new agent at Chase International, it is required that you attend the following classes through the Chase Academy.
- Intro to Chase Culture and Wisdom
- Intro to Agent Services
- Intro to Chase Hub
- Chase Creative WOW Experience
- Intro to Chase Property Management & Commercial Real Estate
- Chase Ready
- Chase Creative marketing tools
- Intro to Exclusive Affiliations and Partnerships
- Developing Referral Business
Where to find it: To schedule your required Chase classes, visit hub.chaseignite.com/academy, select "Training Calendar" and then use the calendar to find and register.
2. Organize your database
It's time to gather your contacts, sphere of influence, and anyone you want to let know that you are now with Chase International. Your Onboarding Concierge will be sending you a Google Import Template to enter in all your contacts. Be sure to enter in at a minimum, first name, last name, and email address. You will then be able to take advantage of all the digital marketing located in the HUB.
Need help?
MoxiWorks offers database organization services. Learn More
3. Follow Us on social media
Stay informed with the latest Chase news and opportunities to grow your business.
Chase International:
facebook.com/ChaseInternational
instagram.com/chaseluxe
linkedin.com/company/chase-international
twitter.com/chaserealestate
Roseville Resource Center:
facebook.com/chaserealestateroseville
instagram.com/chaseroseville
4. Update your online presence
As a real estate agent, a strong online presence is necessary to succeed in this digital age. It will allow you to stay ahead of the competition, show up in local online searches, and give you more opportunities to advertise. If you're a new agent, take the time to set up the following online profiles. If you're an existing agent that recently moved to Chase, make sure you have updated your online profiles with your new brokerage information.
Recommended updates:
Start a Facebook Business Page at: facebook.com/business/pages/set-up
Update your LinkedIn Profile at: linkedin.com
Update your Zillow Profile at: zillow.com/user/Login.htm
Accessing the office
We are open: Monday through Friday from 8:30am - 5:00pm
During orientation, you will receive a key to your office and a FOB.
All questions regarding accessing your office should go to your Office Administrator.
Reserving a conference room
To reserve a conference room, please reach out to your Regional Administrator.
Chase Academy
Chase Academy offers you online and in-person training headed by the industry's most talented coaches and mentors. Learn business and technology strategies, the latest selling and marketing methods and the art of inspiration.
Where to find it: hub.chaseignite.com/academy
The Chase HUB
Working smarter. Not harder.
Chase HUB is the central communications backbone that connects you to the entire brokerage. It's the single place you go to access everything you need to run your real estate business.
Where to find it: hub.chaseignite.com
Chase Technology Suite
G-SUITE empowers you to get work done on any device, anywhere with
industry-leading reliability and security. It features cloud-based word processing, spreadsheets, presentation solutions, cloud storage, video conferencing, appointment booking, wireless syncing and secure email.
mail.chaseinternational.com > Chase Google Account
MOXIWORKS is a cutting-edge, interactive and customizable CRM, CMA, Agent Website and Hub. It includes a simple to use SOI client engagement system as well as interactive maps with comparables and the ability to add custom videos, marketing plans, Buyside BMAs, PDFs, images and copy, seamlessly into any digital presentation.
hub.chaseignite.com > Login with your Chase Google Account
CREATE.LUXURY is your Chase powered designed studio modeled after Canva and leveraging the MAXA platform. It is the place to create brochures, social media graphics and videos all branded and customized to you and sends your orders directly to our in-house creative production studio in Sparks, NV.
hub.chaseignite.com > Click Marketing > Create.Luxury
REALSCOUT is a data-driven listings alerts platform that utilizes artificial intelligence and natural language to deliver buyer experiences tailored to your client's exact likes.
hub.chaseignite.com > Click RealScout
Percy.ai (formerly BUYSIDE) is your home valuation tool for sellers. It includes multiple AVMs and buyer data allowing you to present an accurate and complete market analysis on a property to a potential seller and win the listing.
hub.chaseignite.com > Click Technology > Buyside
Impress (formerly Imprev) is your automated marketing platform that will create a complete suite of marketing for your new listings, open houses, price improvement and sold listings including digital and print postcards, brochures, property websites, YouTube videos, social media graphics, and more.
hub.chaseignite.com > Click Marketing > Impress (formerly Imprev)
xpressdocs is your listing marketing resource. This is where you can order EDDM, holiday postcards, brochures, and many more marketing print materials.
hub.chaseignite.com | Click Marketing > XpressDocs
SKYSLOPE provides you with a secure and compliant transaction archive giving you the peace of mind that your transactions are secure and accessible whenever and wherever you need them.
www.skyslope.com > Chase email and SkySlope password
DIGISIGN provides simple, secure, electronic document signing, giving you the power and security you need to save time and get paid faster. (within SkySlope)
Testimonial Tree is an automated tool that will request reviews from your clients at the close of your transactions. You get the review and can share it to your agent website, social media, Google Business page and more.
hub.chaseignite.com | Click Technology > Testimonial Tree
To access all of the tools in your Chase Technology Suite go to:
If you need support please contact techteam@chaseinternational.com
Document Management Platform & Digital Signature
SkySlope is our Document Center with customized checklists that will house all your Listing and Escrow transactions. SkySlope's log keeps a digital footprint of everything that is done within the platform. This includes all emails from any party associated with the transaction. This digital footprint ensures that there will be no future discrepancies about a closed transaction.
With SkySlope Forms and DigiSign, getting signatures from your clients is easy. Simply select or upload your forms, add text and signature blocks, and send.
Where to find it: hub.chaseignite.com/ignite-technology-tools
Agent Services
Contract
Listing and Transaction Coordination
- Thoroughly review the contract, verify all required signatures create the escrow
timeline reflecting contingency due dates in the contract. Create the file in SkySlope - Send a welcome letter and Chase branded timeline to all parties (client, both agents,
escrow officer and lender) - Address additional terms and conditions. Create necessary addendum's and send for
signature - Compile all disclosures and send to the counter agent (Chase disclosures, SRPDs,LBP )
- Log all contingency due dates via Google calendar and contingency spreadsheet
- Monitor and Release Contingencies according to the contract timeline
- Update timeline and all parties with a weekly E-mail
Inspections and Home Warranty
-
Order monitor and track all Inspections specified in the contract
-
Release Inspection Contingency, forward reports and request for repairs/credit to the counter side
-
Monitor repairs and collect receipt, forward to escrow
-
Order the Home Warranty, forward to escrow
-
Financing / Appraisal
-
Verify lenders closing documents and CD are delivered to the title company
-
Monitor and track appraisal
-
Monitor underwriting process
-
Title/Escrow
-
Send escrow all required documents ( Addendum's, Invoices, repairs, home warranty, short term rental agreement, Inventory/exclusion list )
-
Follow up with escrow on receipt of the EMD, Prelim, HOA documents, CCR documents, Escrow Instructions, Estimated HUD
Before closing
-
Send commission instructions for broker signature, forward to escrow
-
Follow up on the walk-through and assure proper addendums are executed and delivered to all parties
-
Provide buyer/seller with utility information for transfer of services
After the close
-
Request the electronic closing package
-
Upload closing documents to SkySlope compliance platform
-
Prepare the SSR and send for broker signature
-
Create the escrow flash drive and deliver to you for your client
How do I get started
Submit the fully Executed Contract, Addendums, Counters, Initial Disclosures, and the SkySlope Escrow Information Sheet (no charge to the agent if escrow cancels)
To get started create a request for:
Showing Appointment Scheduling System
ShowingTime is a professional showing service that provides efficient scheduling and higher feedback response rates. Once your listing is active on MLS, it will sync over to ShowingTime so the Receptionist can monitor and schedule the requested showing appointments for you and your clients. All agents must enter the showing instructions for all their listings into ShowingTime as this information does not always transfer over from MLS.
Where to find it: we.showingtime.com
Your user name and password will be provided by your Office Administrator
Chase Creative
Relocation and Referral Network
As members of Leading Real Estate Companies of the World, a national and global real estate network, Chase International real estate is connected to 565 of the foremost local, regional and international real estate firms, with 4,300 offices and 130,000 sales associates in the US and 70 countries. Collectively, we sell 1.1 million homes annually valued at $377 billion, more than any national brand or franchise.
As a LeadingRE partner, Chase can assist you with your real estate referral needs across the nation and the world. Email our Relocation Director, relo@chaseinternational.com
Unprecedented Worldwide Reach
Luxury Portfolio International is a unified collection of the world's most experienced, visible and highly regarded experts in luxury real estate. Founded in 2005 as the premium division of Leading Real Estate Companies of the World, Luxury Portfolio exclusively markets a selection of the network's extraordinary homes, utilizing a sophisticated mix of online and offline media to position properties for maximum exposure in an elite market.
Leading Real Estate Companies of the World
By invitation only, Leading Real Estate Companies of the World�® (LeadingRE) is home to the world's market-leading, independent residential brokerages. Luxury Portfolio is the luxury arm of this organization. Founded in 1997 with the goal of controlling their own destiny, these brokerages created a referral network of only the best locally and regionally branded firms focused on enhancing the real estate experience.
Who's Who in Luxury Real Estate
The Board of Regents
Chase is one of the top 520 luxury residential real estate firms around the world that meet annually to discuss the future of the business and network with top agents around the globe. The Board of Regents is an elite group comprised of the most legendary names in the industry. Brokers with this distinction provide leadership and the highest level of personal service and commitment to their clientele.
Leading Estates of the World
Through its premier International magazine for luxury estates, Chase features prestigious properties twice a year to target affluent clients. Circulation includes exclusive distribution to each member's private database, premier hotels, international airports and bookstores globally.
Artisan Group
The Artisan Group is a strategic marketing alliance of high-profile real estate companies from the greater San Francisco Bay Area to Lake Tahoe. Since these regions dominate as our primary feeder markets, Chase clients benefit from this prestigious network of professional real estate brokers with whom we are regularly in touch.
Mayfair International Realty
Mayfair International connects us to Western Europe through 125 real estate brokerages with 350 offices, each with a stellar reputation in their respective countries. Mayfair International showcases all Chase International listings over $250,000 on their website, MayfairInternationalRealty.com. It is the public relations conduit to publications such as the Financial Times and Country Life, which are hand-delivered to the Royal Family each week.
Tech Tickets
Our in-house technical support empowers you to reach your goals without worrying about the technical details of technology. Have a question? Our professional help can direct you to the resources and answers you need to complete your goal. Something not working as expected? Our technical team can facilitate a resolution or implement a fix with our partners to get you back to business as quickly as possible.
Please submit all requests for IT support via the portal at the following URL https://chaseinternational.com/support
You can call or text the IT Helpdesk team at 775-850-5990.
IT Team Contact Information:
Mike Fleming (IT Support)
Primary Contact for Agent and Employee Support
Areas of Support: Email, Desktops, Windows, Mac, Break/Fix
Phone: 775-848-5863 or 775-850-5990
Email: mike@netcomwest.com
Justin Price (Director of IT)
Primary contact for Chase/Signature Title Leadership and Management
Areas of Support: Cybersecurity, Networks and WiFi, Phones, Email, IT Operations
Phone: 775-762-5875 (Cell)
Email: jprice@chaseinternational.com
Mayfair Letter
The prestigious "Mayfair Letter" is one of the most successful and powerful listing aids available to realtor today. What better way to impress your seller or prospective seller than to send them a letter from your London office? Individually addressed and sent on the finest letterhead, sellers will not think of this as junk mail! The London postmark and Royal Mail sticker will make sure it is opened � fast. Even the envelope features the London skyline and, because our paper and letterhead is a different size and shape to that of the recipient, they know it has genuinely come from London.
You can choose to send a pre-listing letter to a listing you are trying to secure or a new listing letter to the one you have just listed. This is the perfect tool to let the seller know you have already been in contact with our London affiliation.
The letter is usually sent airmail (at no cost to you) and arrives within three to four days. If the listing is key, then we can send it by Fed Ex at a charge. We typically charge this to your account to expedite the process.
Due to COVID and delayed International mail sending your Mayfair Letter via email is recommended.
Want to know more about our partnership with Mayfair? Just send an email to Annette@mayfairinternationalrealty.com
Ordering your letter couldn't be easier. Click here to begin request:
Chase Store
The Chase Store is available anywhere at any time. Through this exclusive resource, you can order signs, collateral and client gifts. Within this portal, you can also purchase ads and request custom marketing materials in an instant.
Items available for purchase in the store include:
Signs
Booklets
Swag
Gifts
Stationary
Accessories
Property Advertising
Where to find it: shop.chaseinternational.com
Agent billing FAQ
When will I receive my invoice?
The last day of the month
When is my invoice due?
10th of the month
What is the billing cycle?
Invoices will reflect the activity for the prior month
(ex. invoice received 7/31 are July expenses)
What charges can I expect on my invoice?
Chase International � Any MLS fees/dues, office collateral, copy charges, or any other expense paid by my office
Chase Creative � Ignite Technology Fees, TOMA charges, Advertising expenses, any other product or service provided by the marketing department
When will I receive my first invoice?
Invoicing may take up to 3 months depending on activity and contract terms
HOW DO I SET UP AUTO PAY? (MOST ASKED FAQ)
You can sign up or update your credit card through Brokermint. The Finance Department will initiate an email to you from Chase with a hyperlink to complete your credit card information electronically and securely
Will I be able to review my invoice before auto payment is processed?
You will receive an invoice on the last day of the month and have 10 days to review before the auto payment is processed
What if I want to pay with alternate information or before the due date?
Please enter credit card information via email link once the invoice is received
Where will my invoices come from?
QuickBooks quickbooks@notification.intuit.com
Who can I contact regarding questions?
billing@chaseinternational.com
Accounts Payable 775-674-5379
Please note we do not always receive invoices for current month advertising or products ordered by the end of the month. There are times you may receive invoices 1 or 2 months after. Chase verifies advertising has occurred or products are received prior to agents billing, in some cases.
Healthcare
We are thrilled to announce that we are partnering with Clearwater Benefits to provide you with high-quality healthcare options for dramatically lower costs.
The Clearwater Solution is made up of three components that combine to cover the full suite of healthcare, from day-to-day needs like doctors, drugs, & diagnostics to unexpected major procedures or illnesses.
Traditional medical insurance: This is the most frequently used piece of our solution, which covers day-to-day needs such as preventative check-ups, prescription drugs, and diagnostics.
Medical cost-sharing: When an unexpected medical issue or major procedure arises, this component dramatically reduces your out-of-pocket risk.
Accident & Critical Illness insurance: These policies pay out a lump sum benefit to help mitigate the high costs that accidents or major illnesses typically incur.
Visit myagenthealth.com to book a call with a healthcare expert and get a quote online in seconds and explore our most popular plans.
Chase Locations
Carson Valley
1644 HWY 395 STE B4 MINDEN, NV 89423
Corporate
5560 LONGLEY LANE, SUITE 101
POST OFFICE BOX 19596
RENO, NV 89511
Glenbrook
2070 PRAY MEADOW POST OFFICE BOX 9 GLENBROOK, NV 89413
- PHONE:
- (775) 749-5663
- FAX:
- (775) 749-5661
- EMAIL:
- glenbrook@chaseinternational.com
Henderson
2831 SAINT ROSE PARKWAY SUITE 218 HENDERSON, NV 89052
Reno
985 DAMONTE RANCH PARKWAY, 110 RENO, NV 89521
South Lake Tahoe
989 TAHOE KEYS BLVD. SOUTH LAKE TAHOE, CA 96150
Sparks
2848 VISTA BOULEVARD SPARKS, NV 89434
The Hela Bima Rice Project
At Chase International, we are proud to make a real difference in our world by supporting over 1,000 traditional rice farmers in Sri Lanka. Over 3.5 billion people consume rice, mostly unhealthy hybrid varieties. The Hela Bima Rice Project and Chase International join forces to grow 2,000-year-old pure, whole varieties of rice (hidden for over 500 years) with human loving, nature friendly and sustainable farming practices, using the wisdom of their ancestors. We support education, fund schools, build state-of-the-art, eco-friendly rice mills, storage and packaging facilities.
Since 2011, Chase International has empowered the farmers, their families, children and villages to live healthy lives. The Hela Bima Rice Project is awakening and educating the world, honoring the farmers, their rice and well-being. This relationship with the farmers creates a circle of abundance in all of our lives.
Making a difference: Our mission is to bring awareness to how we see FOOD, giving value and respect for all human beings.
Chase Contact List
MARKETING
775 446 4441
marketing@chaseinternational.com
TECH TEAM
775 674 5353
techteam@chaseinternational.com
IT SUPPORT
Justin Price
IT Manager
jprice@chaseinternational.com
775 762 5875
ACCOUNTING
billing@chaseinternational.com
775 674 5379
CHASE PROPERTY MANAGEMENT
Josh Villalobos
jvillalobos@chaseinternational.com
775 830 2804
REFERRALS, RELOCATION AND ONBOARDING
Danielle Snow
Chase Concierge & Relocation Director
dsnow@chaseinternational.com
775 771 8120
LISTING AND TRANSACTION COORDINATION
Kristina Mattson
Director of Agent Support and Services
kmattson@chaseinternational.
530 613 5207
SIGNATURE TITLE
775 236 7200
gosignaturetitle.com
AGENT ORIENTATION UPDATED 4/20/2023
